Lendaland’s Extenuating Circumstances Policy

Last updated: June 21, 2018

Lendaland empowers Hosts to set and manage their cancellation policies. If a Host or Guest needs to cancel a reservation, it’s the responsibility of each to cancel as soon as possible. At times, certain circumstances outside of a Host or Guest’s control can impact their ability to meet the terms of a reservation.

In rare instances, if Lendaland determines in its sole discretion that a Guest’s reason for cancellation falls within Lendaland’s Extenuating Circumstances Policy, Lendaland may override the Host’s cancellation policy and make refund decisions. If Lendaland determines in its sole discretion that a Host’s reason for cancellation falls within Lendaland’s Extenuating Circumstances policy, Lendaland may waive the Host cancellation penalties outlined in Lendaland’s Terms of Service.

What might be covered?

Valid extenuating circumstances include, but are not limited to:

    Unexpected death or serious illness of a Host, Guest or immediate family Member;

    Serious injury that directly restricts a Guest’s ability to travel or a Host’s ability to Host;

    Significant natural disasters or severe weather incidents affecting the availability or use of a location of destination or location of departure;

    Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government agency or department);

    Endemic disease declared by a credible national or international authority (such as the US Center for Disease Control and Prevention or the World Health Organization);

    Severe property damage or unforeseen maintenance issues that directly affect the location or the ability to Host safely; or,

    Government-mandated obligations issued after the time of booking (such as jury duty)

If you need to make a claim

Claims can only be considered after a reservation has been canceled. Once you have informed your Host or Guest and canceled a reservation, if you feel that your reason for cancellation is covered by Lendaland’s Extenuating Circumstances Policy, contact Lendaland for consideration. We generally require claims to be submitted no later than 14 days prior to the original check-in date and we may require valid supporting documentation.

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