Last updated: June 21, 2018
Lendaland is committed to a diverse community, one bringing together people of different cultures, values, and norms. As part of this commitment, all Members and their Guests should feel welcome and respected by all other Members. Lendaland recognizes that most jurisdictions prohibit discrimination against individuals based upon factors such as race, color, national origin, gender, sexual orientation, gender identity, religion, age, disability and marital status, but certain jurisdictions may also prohibit discrimination based upon other protected characteristics. Lendaland does not permit Hosts to violate local laws or take actions that may subject them to legal liability
All of us, Lendaland employees, Hosts and Guests alike, agree to read and act in accordance with the following policy to strengthen our community and realize our mission of ensuring that everyone can belong, and feels welcome, anywhere.
Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status
Lendaland Hosts may not
Decline a Guest based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
Impose any different terms or conditions based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
Post any listing or make any statement that discourages or indicates a preference for or against any Guest on account of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
Gender Identity
Lendaland does not assign a gender identity to our users. We consider the gender of an individual to be what they identify and/or designate on their user profile.
Lendaland Hosts may not
Decline to rent to a Guest based on gender unless the Host shares living spaces (for example, bathroom, kitchen, or common areas) with the Guest.
Impose any different terms or conditions based on gender unless the Host shares living spaces with the Guest.
Post any listing or make any statement that discourages or indicates a preference for or against any Guest on account of gender, unless the Host shares living spaces with the Guest.
Lendaland Hosts may
Make a unit available to Guests of the Host’s gender and not the other, where the Host shares living spaces with the Guest.
Age and Familial Status
Lendaland Hosts may not:
Impose any different terms or conditions or decline a reservation based on the Guest’s age or familial status, where prohibited by law.
Lendaland Hosts may:
Provide factually accurate information about their listing’s features (or lack of them) that could make the listing unsafe or unsuitable for Guests of a certain age or families with children or infants.
Note in their listing applicable community restrictions (e.g. senior housing) that prohibit Guests under a particular age or families with children or infants.
Disability
Lendaland Hosts may not:
Decline a Guest based on any actual or perceived disability.
Impose any different terms or conditions based on the fact that the Guest has a disability.
Substitute their own judgment about whether a unit meets the needs of a Guest with a disability for that of the prospective Guest.
Inquire about the existence or severity of a Guest’s disability, or the means used to accommodate any disability. If, however, a potential Guest raises his or her disability, a Host may, and should, discuss with the potential Guest whether the listing meets the potential Guest’s needs.
Prohibit or limit the use of mobility devices.
Charge more in rent or other fees for Guests with disabilities, including pet fees when the Guest has an assistance animal (such as a service or emotional support animal) because of the disability.
Post any listing or make any statement that discourages or indicates a preference for or against any Guest on account of the fact that the Guest has a disability.
Refuse to communicate with Guests through accessible means that are available, including relay operators (for people with hearing impairments) and e-mail (for people with vision impairments using screen readers).
Refuse to provide reasonable accommodations, including flexibility when Guests with disabilities request modest changes in your house rules, such as bringing an assistance animal that is necessary because of the disability, or using an available parking space near the unit. When a Guest requests such an accommodation, the Host and the Guest should engage in a dialogue to explore mutually agreeable ways to ensure the unit meets the Guest’s needs.
Lendaland Hosts may:
Provide factually accurate information about the unit’s accessibility features (or lack of them), allowing for Guests with disabilities to assess for themselves whether the unit is appropriate to their individual needs.
Personal Preferences
Lendaland Hosts may
Except as noted above, Lendaland Hosts may decline to rent based on factors that are not prohibited by law. For example, except where prohibited by law, Lendaland Hosts may decline to rent to Guests with pets, or to Guests who smoke.
Require Guests to respect restrictions on foods consumed in the listing (e.g., a Host who maintains a Kosher or vegetarian kitchen may require Guests to respect those restrictions). These restrictions should be stated clearly in your house rules.
Nothing in this policy prevents a Host from turning down a Guest on the basis of a characteristic that is not protected under the civil rights laws or closely associated with a protected class. For example, a Lendaland Host may turn down a Guest who wants to smoke in a unit, or place limits on the number of Guests in a unit.
When Guests are turned down. Hosts should keep in mind that no one likes to be turned down. While a Host may have, and articulate, lawful and legitimate reasons for turning down a potential Guest, it may cause that Member of our community to feel unwelcome or excluded. Hosts should make every effort to be welcoming to Guests of all backgrounds. Hosts who demonstrate a pattern of rejecting Guests from a protected class (even while articulating legitimate reasons) undermine the strength of our community by making potential Guests feel unwelcome, and Lendaland may suspend Hosts who have demonstrated such a pattern from the Lendaland platform.
What happens when a Host does not comply with our policies in this area?
If a particular listing contains language contrary to this nondiscrimination policy, the Host will be asked to remove the language and affirm his or her understanding and intent to comply with this policy and its underlying principles. Lendaland may also, in its discretion, take steps up to and including suspending the Host from the Lendaland platform.
If the Host improperly rejects Guests on the basis of protected class, or uses language demonstrating that his or her actions were motivated by factors prohibited by this policy, Lendaland will take steps to enforce this policy, up to and including suspending the Host from the platform.
As the Lendaland community grows, we will continue to ensure that Lendaland’s policies and practices align with our most important goal: To ensure that Guests and Hosts feel welcome and respected in all of their interactions using the Lendaland platform. The public, our community, and we ourselves, expect no less than this.