Guest Refund Policy

Last updated: June 21, 2018

We understand that sometimes Guests need to cancel or modify an Event or Accommodation booking. In such a circumstance, the following cancellation policies shall apply:

  • If cancellation occurs prior to 14 days from arrival a full refund, including fees, will be accessed.
  • If the cancellation occurs after 14 days before the event and before 48 hours before arrival a 50% refund will be accessed. The landowner then receives the remaining payout after the Lendaland 10% deduction (40% payout of the original cost).
  • If the guest cancels the event within 48 hours of the event there will be no refund for the guest.
  • Hosts reserves the right to cancel with only 24 hour notice due to inclement weather. In this case a full refund will be issued.

Refunds are processed automatically as a return of funds on the same card used in the transaction managed through Stripe.

All refunds are initiated with Stripe, 2 full days after the cancellation action occurs.

Situations during or after the Event that may be eligible for a refund under this policy generally fall into one of three categories:

  • The Host fails to provide reasonable access to the booked listing.
  • The listing booked is misrepresented (ex: location or lacks promised amenities).
  • The listing isn’t generally unsafe

To submit a valid claim for your reservation, you are required to:

  • Contact us within 24 hours of check-in to document the issue and place a hold on the Host’s payment. Include photographs or other evidence of the issue as part of your claim.
  • Be responsive to our requests for additional information and cooperation.
  • Have used reasonable efforts to remedy the Event or Accommodation issue with the Host prior to making a claim, including messaging your Host on Lendaland to notify them of the issue. We’ll verify this in your account.

See below for greater detail about this policy:

The Guest Refund Policy applies in addition to Lendaland’s Terms of Service (“Lendaland Terms”). The Guest’s rights under this Guest Refund Policy will supersede the Host’s cancellation policy.

All capitalized terms shall have the meaning set forth in the Lendaland Terms unless otherwise defined in this Guest Refund Policy.

If you are a Host, you are responsible for ensuring that the Event and Accommodations you list on the Lendaland Platform meet minimum quality standards regarding access, adequacy of the Listing description, safety, and cleanliness. During a Guest’s participation in an Event and/or stay at an Accommodation, Hosts should be available, or make a third-party available, in order to try, in good faith, to resolve any Guest issues.

As a Host, you understand that the rights of Guests under this Guest Refund Policy will supersede your selected cancellation policy.

Modification or Termination. Lendaland reserves the right to modify or terminate this Guest Refund Policy, at any time, in its sole discretion. If Lendaland modifies this Guest Refund Policy, we will post the modification on the Lendaland Platform or provide you with notice of the modification and Lendaland will continue to process all claims made prior to the effective date of the modification.

Contacting Lendaland.  If you have any questions about the Guest Refund Policy, please email us at [email protected].

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