Last updated: June 21, 2018
We understand that sometimes Guests need to cancel or modify an Event or Accommodation booking. In such a circumstance, the following cancellation policies shall apply:
Refunds are processed automatically as a return of funds on the same card used in the transaction managed through Stripe.
All refunds are initiated with Stripe, 2 full days after the cancellation action occurs.
Situations during or after the Event that may be eligible for a refund under this policy generally fall into one of three categories:
To submit a valid claim for your reservation, you are required to:
See below for greater detail about this policy:
The Guest Refund Policy applies in addition to Lendaland’s Terms of Service (“Lendaland Terms”). The Guest’s rights under this Guest Refund Policy will supersede the Host’s cancellation policy.
All capitalized terms shall have the meaning set forth in the Lendaland Terms unless otherwise defined in this Guest Refund Policy.
If you are a Host, you are responsible for ensuring that the Event and Accommodations you list on the Lendaland Platform meet minimum quality standards regarding access, adequacy of the Listing description, safety, and cleanliness. During a Guest’s participation in an Event and/or stay at an Accommodation, Hosts should be available, or make a third-party available, in order to try, in good faith, to resolve any Guest issues.
As a Host, you understand that the rights of Guests under this Guest Refund Policy will supersede your selected cancellation policy.
Modification or Termination. Lendaland reserves the right to modify or terminate this Guest Refund Policy, at any time, in its sole discretion. If Lendaland modifies this Guest Refund Policy, we will post the modification on the Lendaland Platform or provide you with notice of the modification and Lendaland will continue to process all claims made prior to the effective date of the modification.
Contacting Lendaland. If you have any questions about the Guest Refund Policy, please email us at [email protected].