Last Updated: June 21, 2018
How does Lendaland respond to data requests from law enforcement?
The following information is provided for law enforcement entities seeking information about users of the Lendaland platform.
All other requests for information regarding the Lendaland platform, including user questions regarding reservations and user information, should be directed to our Customer Experience team.
We reserve the right to make changes to the information on this page at any given time without notice. You should check this page each time you're making a request.
Emergency Requests
In the event of an emergency involving the danger of death or serious physical injury to a person, law enforcement agents may make an emergency disclosure request by emailing contact@lendaland.com with the subject: Emergency Disclosure Request.
Users or non-law-enforcement third parties aware of an emergency situation should not contact us at this email address, but instead should immediately and directly contact local law enforcement officials. Other urgent communications may be directed to Lendaland's Customer Experience team.
Cross-Border Information Requests
Requests from US Law Enforcement
All law enforcement requests for user information should be directed to Lendaland, Inc., located in Indianapolis, IN. Lendaland will respond to valid, properly served legal process to the extent permitted by our Terms of Service and Privacy Policy, and US law.
The following materials are required for non-emergency information requests from US law enforcement:
A valid trial, grand jury or administrative subpoena is required to compel the disclosure of basic subscriber records (defined in 18 USC § 2703(c)(2)).
A court order issued pursuant to 18 USC § 2703(d) is required to compel the disclosure of certain other records pertaining to an account, not including contents of communications.
For content of communications, a search warrant issued under the procedures described in the US Federal Rules of Criminal Procedure (or equivalent state warrant procedures) is required.
Notification
Please note that Lendaland, Inc. has a policy of using commercially reasonable efforts to notify users in the United States when we receive legal process from a third party requesting user data. Generally, except where a court order (and not just the request for information itself) requires delayed notification or no notification, or except where notification is otherwise prohibited by law or where we, in our sole discretion, believe that providing notice would be futile, ineffective or would create a risk of injury or bodily harm to an individual or group, or to our property, we will endeavor to provide reasonable prior notice to the relevant user of the request for user data in the event the user wishes to seek appropriate protective relief.
Notification
Please note that Lendaland, Inc. has a policy of using commercially reasonable efforts to notify users in the United States when we receive legal process from a third party requesting user data. Generally, except where a court order (and not just the request for information itself) requires delayed notification or no notification, or except where notification is otherwise prohibited by law or where we, in our sole discretion, believe that providing notice would be futile, ineffective or would create a risk of injury or bodily harm to an individual or group, or to our property, we will endeavor to provide reasonable prior notice to the relevant user of the request for user data in the event the user wishes to seek appropriate protective relief. Consistent with its policy of providing users notice of government-issued legal process for user data, Lendaland will request that the government initiate judicial review of any non-disclosure order issued in connection with a national security letter and has done so for any such letter it has received (if any).
Generally, we will notify the relevant user of your request except where a court order (not a request) expressly requires us to delay or withhold notification, or where notification is otherwise prohibited by applicable law, or where based upon the information supplied by law enforcement we, in our sole discretion, believe that providing notice would be futile or ineffective or would create a risk of injury or great bodily harm to our rights or property or to an individual or group of individuals, including minors.
Attorney General Complaints
If you are a government official working with a state of federal regulatory authority (such as a state attorney general office), you can contact us in regards to consumer complaints or other similar matters by contacting us at [email protected]. Messages originating from non-government domains will be deleted and no response will be provided. Emergency requests, law enforcement requests or data requests should not be submitted to this address.
Form of Requests
Lendaland is unable to process overly broad or vague requests. We will only consider law enforcement requests that are:
Typed
Duly signed and stamped by the appropriate law enforcement officer who is empowered by local law to represent the law enforcement unit that is making the request
In compliance with local, international, and United States law
Translated into English
Requests should explicitly mention the following elements:
All known email addresses, names, and aliases of data subject or all known physical addresses and telephone numbers of the data subject.
Your name, department, street address, telephone number, fax number, and email address. If your specific fax number is not supplied, our answer may be sent to your general department fax. Please note that for law enforcement communications by email, Lendaland will only respond to emails from law enforcement email domains.
Exactly what information you're requesting, why you're requesting it, and how it pertains to your investigation.
The applicable act or law under which the law enforcement agency is requesting the data.